Survey shows among the major North American carriers, Air Canada falls near the bottom in rank on customer satisfaction

A new survey says Air Canada AC-T -0.59% decrease ranked below most other major North American airlines on customer satisfaction.

 

The poll by consumer analytics firm J.D. Power found that the country’s largest carrier placed last in both business class and premium economy.

 

In economy class, Air Canada placed ninth out of 11 peers, beating Spirit Airlines and Frontier Airlines.

WestJet sat a little closer to the middle of the pack, coming in fifth out of seven for premium economy and seventh of 11 for economy.

 

Delta Air Lines and Southwest Airlines notched the highest scores, with the head of J.D. Power’s travel division saying both companies had invested heavily in staff training and recruitment.

 

The firm’s online survey, which looks at factors ranging from on-board service to ticket prices, polled 9,582 customers between March 2023 and March 2024.

 

 

 

This article was first reported by The Canadian Press